Terms of Service

1. Agreement

By creating an account, downloading the app, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes the entity.

2. Eligibility and accounts

Age. The Services are intended for users who are at least 13 years old, or the minimum age required in your jurisdiction to consent to data processing or to form a binding contract, whichever is higher. If you are not old enough to form a binding contract where you live, you may use the Services only with permission from a parent or legal guardian (and verifiable parental consent for data processing where required by law).

If you are a parent or guardian of a user who is not of legal age to contract in your jurisdiction, you agree to be responsible for that user’s use of the Services and for any breach of these Terms.

We may refuse access where we reasonably believe age or consent requirements are not met.

Account security. You are responsible for your password and for all activity under your account. Notify us promptly at support@ladric.com if you suspect unauthorised access.

Accuracy. You agree to provide accurate account information and keep it updated.

One person, one account. Do not share your account credentials or create accounts to evade enforcement.

Third-party sign-in. If you sign in with Google, Apple, or another provider, their terms and privacy policies also apply to that authentication relationship.

3. Subscriptions and payments

Free and paid features. Some features may be free; others may require a paid subscription or in-app purchase. We may add, change, or discontinue features; these Terms still apply.

App stores. Purchases through Apple App Store or Google Play are governed by those platforms’ terms. We do not receive your full payment card number.

Direct payment (if offered). If you pay us outside the stores, you authorise us to charge your chosen payment method for fees and applicable taxes. [Describe how users update payment method.]

Pricing. Fees are billed on the billing cycle you select. We may change fees after reasonable notice; changes typically apply from the next billing period unless stated otherwise.

Auto-renewal. Subscriptions renew automatically unless you cancel in accordance with the store or [Ladric account] instructions, before the renewal date (e.g. at least 24 hours before the end of the current period where store rules require).

Cancellation. You may cancel at any time. Cancellation usually takes effect at the end of the current billing period; you retain access to paid features until then unless the store rules say otherwise.

Refunds. Refunds, if any, follow Apple/Google policies and [Ladric refund policy]. Confirm “no refunds” language with consumer counsel in each market.

Cooling-off. You may have a statutory right to withdraw or receive a refund within a fixed period after purchase. [Describe process; match local law.]

Free trials. We may offer free trials on stated terms. Unless we say otherwise, you will be charged when the trial ends unless you cancel in time. A payment method may be required; authorisation holds may appear per card issuer rules.

Taxes and bank fees. You are responsible for taxes we are required to collect. Your bank may charge foreign transaction or other fees.

Premium. Premium (or similarly named) plans may add features such as deeper stats, richer match history, higher sport limits, or profile perks—exactly as shown in the app at purchase. Paid plans do not buy rank on a ladder; they are not pay-to-win. Example: Basic €0; Premium from €5.99/month—store prices may differ by region.

4. Beta and preview features

We may offer beta or preview features. They may be unstable or change without notice. Use is at your own risk. Feedback you provide may be used as described in Section 6.

5. Content you provide

“Content” means text, images, videos, profile information, match reports, messages, and other material you submit to the Services.

You retain ownership of your intellectual property in your Content. You represent that you have the rights to submit your Content and that it does not violate third-party rights or law.

You grant Ladric a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, modify (e.g. format or resize), display, distribute, and otherwise use your Content as reasonably necessary to operate, improve, secure, and promote the Services—including showing Content to other users according to product settings and our Privacy Policy.

Optional: We do not claim a licence to use your name, image, or Content in paid third-party advertising without your separate consent. If you may use user content in marketing, say so clearly and obtain consent where required.

When you delete Content or your account, we will delete or anonymise it subject to backup, legal, and integrity requirements as described in our Privacy Policy.

6. Feedback

If you send suggestions or feedback, you grant us a perpetual, irrevocable licence to use it without obligation to you, unless we agree otherwise in writing.

7. Acceptable use, match integrity, and enforcement

Match reporting and fair play. Match reports must reflect genuine outcomes. Match-fixing, false scores, collusion, or abuse of reporting, location, or verification features may result in suspension or permanent ban, in addition to any legal consequences. Opponents are expected to confirm or dispute results promptly (e.g. within 24 hours where the product allows). Disputed results may be resolved through in-app flows, automation, or manual review at our discretion.

Rankings and ELO. Rankings and ELO (or similar ratings) are calculated from confirmed results and rules in the Services. They are dynamic. We may correct errors, void fraudulent matches, or adjust ladders for integrity or seasonal updates. We do not guarantee a particular rank or outcome.

You must comply with our Acceptable Use Policy. We may remove Content or suspend or terminate accounts for violations, security risks, non-payment (if applicable), or prolonged inactivity, as permitted by law.

We may use automated means to detect abuse; human review may apply to serious decisions where we state so in the AUP or support materials.

8. Sport, meetings, and location

Ladric may involve organising or recording matches with other users. You are solely responsible for your physical safety and compliance with law when meeting others or playing sports.

Location features are optional where offered. You control permissions in device settings. We are not responsible for harm arising from sharing your location or meeting other users.

9. Privacy

Our Privacy Policy explains how we collect and use personal data. EU/UK users: processing is described there, including legal bases and rights.

10. Personalisation

We may personalise your experience (e.g. suggestions, ordering of content) using usage data and profile information as described in the Privacy Policy.

11. Personal, non-commercial use

Unless we agree otherwise in writing, the Services are for personal, non-commercial use. You may not resell access, scrape the Services beyond permitted APIs, or use Ladric to build a competing product using our data.

12. Third-party services

Links and integrations (maps, sign-in, stores) are provided for convenience. We do not control third-party sites or services and are not responsible for their content or practices. Your dealings with third parties are between you and them.

13. Communications

We may send service-related messages (security, legal, transactional). Marketing messages require consent where required. Electronic notices satisfy writing requirements where applicable.

14. Other users

Interactions between users (matches, messages, groups) are between users. We do not verify users’ identity, skill level, or background. Use judgment when interacting with others.

15. Sport groups

If you create or administer a group, you are responsible for moderating it consistently with these Terms and the AUP, and for rights to any names or logos you use. We may remove groups or transfer ownership in cases of abuse, impersonation, or legal risk.

16. Badges and verification (if offered)

Verified or pro-style badges (if any) are discretionary and may be revoked. They do not change your obligations under these Terms.

17. Ladric intellectual property

The Services, Ladric name and logos, and our software are protected by IP laws. Except for the limited licence to use the app in object-code form, these Terms do not grant you ownership of our IP.

You may not reverse engineer (except where law permits), circumvent security, scrape without permission, or remove legal notices.

18. Copyright and trademark complaints

If you believe Content infringes your copyright or trademark, send a notice to support@ladric.com (or your dedicated legal inbox) with the information required by applicable law (e.g. DMCA-style notice for US copyright claims). [Insert designated agent name and address for DMCA if US-hosted.]

We may remove or disable material in good faith based on valid notices and may terminate repeat infringers where appropriate.

19. Disclaimers

THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Physical activity involves inherent risk. You are responsible for your health and consulting professionals as needed. Nothing in the Services is medical advice.

Rankings, ELO, and match results depend on user reporting and system rules; they may contain errors or disputes. We do not guarantee accuracy or fairness in every case.

20. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LADRIC AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM THE SERVICES IN [insert period, e.g. 12 months] WILL NOT EXCEED THE GREATER OF (A) [amount, e.g. USD 50] OR (B) WHAT YOU PAID US FOR THE SERVICES IN THAT PERIOD (excluding mandatory rights under consumer law).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted.

21. Artificial intelligence (if applicable)

If you use AI: describe limitations, errors, and user responsibility. If not used: Ladric does not provide AI-generated coaching or medical recommendations as part of the core Services. Adjust as needed.

22. Indemnity

You agree to indemnify and hold harmless Ladric and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from: your Content; your use of the Services; your violation of these Terms or law; or your violation of others’ rights.

23. Notice for California users

Under California Civil Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

24. Governing law and disputes

Critical: replace with counsel-approved clause.

Draft for discussion (not advice): These Terms may be governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules that would apply another law, except where mandatory consumer protections in your country of residence apply. Subject to those protections, disputes may be brought in the state or federal courts located in Delaware, USA. EEA / UK consumers may have the right to sue in their home courts. Confirm all of the above with counsel if you operate primarily outside the US.

General principles: EEA/UK consumers: mandatory local consumer protections may apply. Dispute resolution: specify courts or arbitration, opt-out rights, and class-action waiver only if valid in your users’ jurisdictions. Do not copy US mandatory arbitration without verifying enforceability.

25. Suspension and termination

You may stop using the Services and delete your account as we describe in the app or Privacy Policy.

We may suspend or terminate access for breach, risk, legal process, or discontinuation of the Services. Provisions that by nature should survive (e.g. licences granted for necessary retention, disclaimers, liability limits, indemnity, governing law) survive.

26. General

These Terms are the entire agreement regarding the Services and supersede prior understandings on the same subject. If any provision is invalid, the remainder remains in effect.

We may assign these Terms in connection with a merger or sale. You may not assign without our consent.

Notices to you may be via email, in-app message, or posting on the Services.

27. Changes to the Terms

We may modify these Terms. We will provide notice as required by law (e.g. posting a new date, in-app notice, or email for material changes). Continued use after the effective date may constitute acceptance. If you do not agree, stop using the Services and delete your account.

28. Support

Questions about these Terms: support@ladric.com.

Appendix — App stores

Distribution via Apple App Store and Google Play is also subject to Apple’s and Google’s terms. Where billing, refunds, or distribution conflict, store terms may prevail as required by the platform.